Cookie Policy & Consent Management
How SDRCloud uses cookies and manages consent across our website, Platform, and hosted assets.
Company: SDRCloud, Inc.
Website: https://www.sdrcloud.ai
Privacy Contact: privacy@sdrcloud.ai
Legal Contact: legal@sdrcloud.ai
1. Introduction
This Cookie Policy and Consent Management Policy explains how SDRCloud, Inc. ("SDRCloud", "we", "us", or "our") uses cookies, pixels, tags, local storage, SDKs, scripts, web beacons, and similar technologies ("Cookies") on:
- •SDRCloud.ai
- •SDRCloud web applications
- •SDRCloud customer portals
- •SDRCloud hosted assets
- •SDRCloud marketing websites
- •SDRCloud documentation sites
- •SDRCloud-generated landing pages where applicable
This Policy also explains how SDRCloud manages consent and privacy preferences in jurisdictions where consent is required before certain Cookies may be deployed.
This Policy should be read together with our:
- •Terms of Service
- •Privacy Policy
- •Data Processing Addendum
- •Acceptable Use Policy
Capitalized terms not defined in this Policy have the meanings provided in those documents.
2. Our Privacy Philosophy
SDRCloud is built around responsible business intelligence and outbound workflow automation.
We believe businesses should be able to understand engagement activity while respecting individual privacy rights.
As a result:
- •SDRCloud does not identify natural persons solely from IP addresses.
- •SDRCloud does not reverse engineer individual identity from IP address information.
- •SDRCloud does not sell personal information.
- •SDRCloud does not share personal information for cross-context behavioral advertising.
- •SDRCloud does not operate a consumer surveillance platform.
- •SDRCloud does not operate a consumer profiling business.
- •SDRCloud does not use Customer Personal Data to train foundation AI models shared across customers.
Our Cookie and Consent Management practices are designed to support these principles.
3. What Are Cookies?
Cookies are small text files stored on a browser, device, or application when a user visits a website or uses an online service.
Cookies help websites:
- •remember settings
- •maintain sessions
- •improve security
- •analyze usage
- •remember preferences
- •support functionality
- •measure performance
Cookies may be set by SDRCloud or by third-party providers acting on our behalf.
4. Technologies Covered By This Policy
For purposes of this Policy, "Cookies" includes:
- •browser cookies
- •session cookies
- •persistent cookies
- •local storage
- •session storage
- •HTML5 storage
- •SDKs
- •tags
- •pixels
- •tracking scripts
- •web beacons
- •analytics identifiers
- •device identifiers
- •similar technologies
5. Categories of Cookies We Use
SDRCloud uses four categories of Cookies.
Category 1: Strictly Necessary Cookies
These Cookies are essential for operation of the website or Platform. Without them, certain functionality cannot operate properly.
Examples include:
- •login authentication
- •session management
- •security controls
- •fraud prevention
- •load balancing
- •access controls
- •platform stability
- •preference retention required for service delivery
These Cookies generally cannot be disabled because they are necessary for operation of the service. Examples: authentication tokens, session identifiers, security tokens, platform routing cookies.
Category 2: Functional Cookies
These Cookies improve user experience. Examples include:
- •language preferences
- •dashboard preferences
- •saved settings
- •interface customization
- •remembered choices
Functional Cookies help provide a more personalized experience but are not always required for Platform operation.
Category 3: Analytics Cookies
Analytics Cookies help us understand how visitors and customers use SDRCloud. Examples include:
- •page views
- •feature usage
- •navigation patterns
- •performance monitoring
- •error tracking
- •engagement metrics
Analytics data helps SDRCloud:
- •improve usability
- •improve performance
- •improve documentation
- •improve reliability
- •identify technical issues
Analytics information is generally aggregated where possible.
Category 4: Marketing Cookies
Marketing Cookies help us understand marketing effectiveness and improve business communications. Examples include:
- •campaign attribution
- •conversion measurement
- •advertising effectiveness
- •referral tracking
SDRCloud uses these Cookies conservatively and only where legally permitted. Marketing Cookies do not allow SDRCloud to identify natural persons solely from IP addresses.
6. First-Party Cookies
First-Party Cookies are set directly by SDRCloud. These Cookies support:
- •authentication
- •security
- •platform functionality
- •user preferences
- •analytics
- •performance monitoring
First-Party Cookies remain under SDRCloud's control.
7. Third-Party Cookies
Certain Cookies may be deployed by third-party providers acting on SDRCloud's behalf. Examples may include providers of:
- •analytics
- •performance monitoring
- •infrastructure
- •security
- •customer support
- •payment processing
- •consent management
Third-party providers may process information according to their own privacy policies.
Current subprocessors and providers are disclosed through: https://www.sdrcloud.ai/legal/subprocessors
8. Consent Management Principles
SDRCloud follows a consent-based approach where required by law. Consent requirements vary by jurisdiction. For example:
European Economic Area
Consent is generally required before non-essential Cookies are deployed.
United Kingdom
Consent is generally required under PECR before non-essential Cookies are deployed.
Switzerland
Consent requirements may apply depending on applicable law.
California
Transparency and consumer rights requirements apply and consent may be required in certain circumstances.
Other Jurisdictions
Requirements vary and SDRCloud may adjust consent practices accordingly.
9. How SDRCloud Obtains Consent
Where consent is required: SDRCloud presents a consent banner, privacy preference center, or similar mechanism before non-essential Cookies are activated.
Users may choose to:
- •Accept All
- •Reject Non-Essential Cookies
- •Customize Preferences
Until consent is provided, SDRCloud intends to restrict deployment of non-essential Cookies where legally required.
10. Withdrawal of Consent
Users may withdraw consent at any time. Users may:
- •revisit cookie preferences
- •update privacy settings
- •clear browser cookies
- •adjust browser settings
Withdrawal of consent does not affect processing that occurred before withdrawal.
11. Cookie Preference Center
Where available, SDRCloud provides a Cookie Preference Center allowing users to:
- •review Cookie categories
- •update consent selections
- •withdraw consent
- •view Cookie descriptions
Consent preferences are stored to demonstrate compliance and remember user choices.
12. Browser Controls
Most browsers allow users to:
- •delete Cookies
- •block Cookies
- •restrict Cookies
- •receive notifications before Cookies are stored
Browser controls vary by vendor. Disabling certain Cookies may affect Platform functionality.
13. Global Privacy Controls
Where legally required, SDRCloud may honor recognized browser-based privacy preference signals. Examples may include:
- •Global Privacy Control (GPC)
- •legally recognized opt-out preference signals
Recognition and implementation may vary depending on technical feasibility and legal requirements.
14. Website Analytics
SDRCloud uses analytics technologies to understand:
- •website usage
- •performance
- •reliability
- •engagement
- •navigation patterns
Analytics helps SDRCloud improve the customer experience.
Analytics data is used to understand aggregate usage patterns and operational performance.
Analytics is not used to identify natural persons solely from IP addresses.
15. Website Visitor Intelligence
Certain SDRCloud functionality may provide business-level engagement insights. These capabilities are designed to support:
- •account-based engagement
- •firmographic understanding
- •business intelligence
- •account-level activity analysis
SDRCloud does not:
- •identify natural persons solely from IP addresses
- •reverse engineer identity from IP addresses
- •sell visitor identity information
- •operate a consumer identification platform
Any customer use of website visitor information remains subject to the customer's own privacy obligations.
16. Customer Responsibilities
Customers remain responsible for compliance relating to their own websites and properties. Customers are responsible for:
- •privacy notices
- •cookie notices
- •consent mechanisms
- •lawful basis assessments
- •opt-out mechanisms
- •consent records
- •website disclosures
- •compliance with applicable laws
Where Customers deploy SDRCloud scripts, pixels, tags, tracking code, landing pages, or hosted assets on their own websites, Customers must determine whether consent is required.
17. GDPR Compliance
Where GDPR applies: SDRCloud seeks to comply with GDPR requirements relating to Cookies and online tracking technologies.
Where required:
- •consent is obtained before non-essential Cookies are deployed
- •consent may be withdrawn
- •consent records may be maintained
- •privacy rights may be exercised
Customers remain responsible for their own GDPR compliance obligations.
18. UK PECR Compliance
Where UK law applies: SDRCloud seeks to comply with the Privacy and Electronic Communications Regulations ("PECR").
PECR generally requires consent before storing or accessing non-essential Cookies on a user's device unless an exemption applies.
Where required:
- •non-essential Cookies are blocked until consent is obtained
- •users may reject non-essential Cookies
- •users may later withdraw consent
Customers remain responsible for PECR compliance on their own websites.
19. California Privacy Rights
California residents may have rights under:
- •California Consumer Privacy Act (CCPA)
- •California Privacy Rights Act (CPRA)
Additional details are available in our Privacy Policy.
SDRCloud does not:
- •sell personal information
- •share personal information for cross-context behavioral advertising
Cookie-related information may be treated as personal information under California law.
California residents may exercise applicable rights through: privacy@sdrcloud.ai
20. Data Retention
Cookie-related information is retained only as long as reasonably necessary for:
- •security
- •functionality
- •analytics
- •compliance
- •auditing
- •consent management
Retention periods vary depending on the Cookie type and purpose.
21. Security
Cookie-related information is protected using reasonable technical and organizational safeguards. Examples include:
- •encryption
- •access controls
- •monitoring
- •logging
- •vendor controls
No system is completely secure.
22. Changes to This Policy
SDRCloud may update this Policy periodically. Material changes may be communicated through:
- •website notices
- •Platform notifications
- •email communications
- •updated publication dates
Continued use of the website or Platform after an update constitutes acceptance of the revised Policy.
23. Contact Information
Privacy Questions
privacy@sdrcloud.ai
Legal Questions
legal@sdrcloud.ai
Security Questions
security@sdrcloud.ai
Abuse Reports
abuse@sdrcloud.ai
Schedule A — Cookie Categories Summary
| Category | Purpose | Consent Required?* |
|---|---|---|
| Strictly Necessary | Platform operation and security | No |
| Functional | User preferences and settings | Depends on jurisdiction |
| Analytics | Measurement and performance | Often Yes |
| Marketing | Attribution and marketing effectiveness | Generally Yes |
*Requirements vary by jurisdiction.
Schedule B — SDRCloud Commitments
SDRCloud commits that:
- We do not identify natural persons solely from IP addresses.
- We do not reverse engineer visitor identity from IP addresses.
- We do not sell personal information.
- We do not share personal information for cross-context behavioral advertising.
- We do not operate a consumer surveillance business.
- We do not operate a consumer profiling business.
- We use consent mechanisms where required by law.
- We provide users with choices regarding non-essential Cookies where required.
- We support privacy-by-design principles.
- We align our Cookie practices with our Privacy Policy and Terms of Service.